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A state government benefits agency wants to implement a new platform to manage the processing of benefits applications from its constituents. The solution must support the following requirements:
- Required and optional activities and tasks
- Activities/tasks can start automatically or manually by a case worker
- A case is completed when all required and currently running activities are completed
- Work can be assigned and prioritized automatically based on business rules.
Which component would be best suited for this use case?
How are content objects updated between cases, case activities, and workflow processes in a case solution?
How can Automation Decision Services be integrated with a remote repository?