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Updated : 08-Nov-2022
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500-442 Exam Dumps - Administering Cisco Contact Center Enterprise (CCEA)

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500-442 Questions and Answers

Question # 1

Which two steps are required to configure RONAfor CCE? (Choose two.)






CCE Web Admin


Scripting logic


Skill target configuration

Question # 2

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)


view Team gadget in Finesse


answer Calls from Skill groups and PQs


CUC login


log in to CCE admin



Question # 3

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)


TCP/IP disconnect reports


Real-time Report


Historical Report


Administration Audit Report


Call Routing Reports