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33820X Exam Dumps - Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

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33820X Questions and Answers

Question # 1

Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A.

XML Service

B.

XML Application

C.

XML Server

D.

XML Client

Question # 2

An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:

• Synchronizes with a deskphone to share the control of telephony and agent features

• Includes capabilities of integrated video and Instant messaging

• Increases collaboration

• Reduces agent talk time and facilitates first call resolution

To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A.

Agent Desktop Displays (ADD)

B.

Avaya one-X® Agent

C.

Agent Map

D.

Avaya Agent for Desktop (AAfD)

Question # 3

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.

To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A.

Graphical Designer

B.

Call Vectoring

C.

Visual Designer

D.

Avaya IXâ„¢ Orchestration