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Salesforce-Loyalty-Management Exam Dumps - Salesforce Loyalty ManagementAccredited Professional Exam (SU24)

Question # 4

A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.

How will the personalized benefits be display for each Loyalty Program member?

A.

On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member

B.

On the Member Benefit Related List, linked to Loyalty Program Member

C.

On the Transaction Journal Related List, Linked to Loyalty Program Member

D.

On the Voucher Related List, linked to Loyalty Program member

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Question # 5

The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.

How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?

A.

Voucher Management and Benefit Action

B.

Voucher Management and Benefits Setup

C.

Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration

D.

Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits

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Question # 6

What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?

A.

To enable the purchasing of products and take payment.

B.

To create unified profile from multiple source of truth and build a golden record.

C.

To be able to send personalized marketing emails in batches.

D.

To offer promotions in real-time to customers.

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Question # 7

Using extensive Data Processing Engine jobs to modify Salesforce data at scale,

which two limits should be monitored?

A.

Record Storage Limits

B.

Batch Limit in Bulk Api

C.

Data Pipeline Limits

D.

Apex Governor Limits

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Question # 8

Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.

What is a prerequisite for using Loyalty APIs to fetch the member information?

A.

Create custom objects in Loyalty

B.

Create a Connected App in Platform

C.

Create customer integration code

D.

Create Data Processing jobs

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Question # 9

How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?

A.

Configure Loyalty data in the CDP through S3 buckets (Cloud).

B.

Configure the Loyalty Data Accelerator Package.

C.

Ensure Loyalty data is enabled and mapped in the CDP daily.

D.

Configure Loyalty Management Bundle Data Mappings.

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Question # 10

Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.

Which two steps must a Consultant take in Loyalty Management to set up this promotion?

A.

Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.

B.

Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.

C.

Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.

D.

Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.

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Question # 11

A company has recently rolled out the Loyalty Program in the production environment. The Loyalty Manager is unable to edit any Loyalty Management objects.

What permission set license is required to edit the Loyalty Management Objects?

A.

CLAAnalytics Base User

B.

Loyalty Management

C.

Data Pipelines Base User

D.

CLAAnalytics Base Admin

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Question # 12

Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.

What setting is missing and preventing the visibility of the pages?

A.

Setup the Member Summary Embedded Dashboard

B.

Setup the Member Preferences Embedded Dashboard

C.

Setup the Loyalty Program as Primary

D.

Setup the Member NPS Dashboard

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Question # 13

Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.

Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A.

Salesforce Sales Cloud

B.

Salesforce Marketing Cloud

C.

Salesforce Slack

D.

Salesforce Order Management System

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Question # 14

Universal container launched a Loyalty Program. The salesforce Administrator to….. to create a private portal for the Loyalty Program.

What is the last step the Salesforce Administrator must complete?

A.

Associate the Loyalty Program with the site

B.

Activate the Experience Cloud site

C.

Add the relevant Experience Cloud components to the pages

D.

Create the Experience Cloud site

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Question # 15

A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.

Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

A.

Fixed Model and Activity Model

B.

Non-Qualifying Points and Qualifying Points

C.

Non-Qualifying Points and Activity Points

D.

Fixed Model and Qualifying Points

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Question # 16

Which set of features should a Consultant check before setting up expanded partner management?

A.

Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies

B.

Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies

C.

Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies

D.

Advanced license, Partner Ledgers, Partner Transactions, Billing Type

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Question # 17

A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.

What does the Program Administrator need to do for a new member to earn this promotion?

A.

Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action

B.

Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action

C.

Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions

D.

Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action

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Question # 18

A company's Marketing Team needs to set up a promotion and use Promotion Market Segments where members of a specific age range and with expressed preferences will benefit from this promotion.

What is the recommended solution for the team to set up the Promotion Market Segments?

A.

Custom coded solution

B.

Salesforce Marketing Cloud

C.

Salesforce Reports and Dashboards

D.

Salesforce Customer Data Platform

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Question # 19

An Administrator needs to analyze the performance of the Loyalty Program.

What Loyalty Analytics permission does a System Administrator need to set up and customize?

A.

Loyalty Analytics User

B.

CLAAnalytics Base Admin

C.

Data Pipeline User

D.

CRM Analytics User

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Question # 20

A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.

How should the Member Services Agent restore the expired points and also set them to expire in the next two months?

A.

Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months

B.

Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date

C.

Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date

D.

Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date

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Question # 21

A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.

* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.

* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.

* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.

Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

A.

“Blue” tier member with any transaction amount, then “Outcome”: non-qualifying point deduction = transaction amount.

B.

“Blue” tier member with any transaction amount is <= $200, then “Outcome”; non-qualifying point deduction = transaction amount.

C.

“Gold” tier member with the transaction amount is >= $200, then “Outcome”: tier-qualifying multiplier =2

D.

“Gold” tier member with the transaction amount is >= $200, then “Outcome”: non-qualifying point deduction = transaction amount / 2.

E.

“Gold” tier member with the transaction amount is >= $200, then “Outcome”: non-qualifying point deduction = transaction amount.

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Question # 22

Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member’s anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.

Which Kind of permission Set is required to enable the Data Processing Engine definitions?

A.

CLA Analytics Base Admin

B.

Data Pipelines Base User

C.

Rule Engine Designer

D.

Loyalty Analytics admin

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Question # 23

A hotel group has implemented a Loyalty Member Portal for its program members, but some members are experiencing issues accessing their Loyalty Program-specific records on the portal.

What should an Administrator do to ensure the Loyalty members can access Loyalty record information when using the portal?

A.

Using Experience Cloud sharing sets, specify Account as the object of your sharing set

B.

Ensure the Allow using standard external profiles for self-registration, user creation, and login' is enabled

C.

In the Partner Account record, 'Enable Customer User" on the Contact associated

D.

For the Loyalty Member, 'Enable Customer User' on the Contact or "Enable Partner User' on the Account

E.

Ensure the 'Allow using customer profiles for self-registration, user creation, and login' is enabled

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Question # 24

A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.

Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night’s stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.

Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group’s goals?

A.

Qualifying Points

B.

Tier Qualifying Points

C.

Non-Qualifying and Qualifying Points

D.

Non-Qualifying Points

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Question # 25

Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types.

Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?

A.

Describe the initiative to the Chief Marketing Officer team for their approval

B.

Define a strategy led by marketing and involving the finance team.

C.

Define a strategy led by marketing and involving the analytics team.

D.

Define a company-wide initiative, including an operations team.

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Question # 26

A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.

What should the Administrator do to troubleshoot and correct the error?

A.

Confirm the member is assign to the correct tier and that tier has benefits

B.

Adjust points on the member record to trigger member benefits actions

C.

Confirm the program and member are in an active status

D.

Issue a promotion to the member of the mission benefits

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Question # 27

A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.

Which two automations can be used to set up transactions and points accrual?

A.

Evaluation Flow

B.

Autolaunched Flow (No Trigger)

C.

Schedule-Triggered Flow

D.

Screen Flow

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Question # 28

The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.

Which two integrated Salesforce applications can facilitate this com

A.

Salesforce Cloud Intelligence

B.

Salesforce Field Service Lightning

C.

Salesforce Customer Data Platform

D.

Salesforce Marketing Cloud

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Question # 29

A hotel group has finished setting up its Loyalty Program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever, they want to, and expect that this can be implemented without a need for complex customization. Using the available product features of Loyalty Management, Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A.

LoyaltyBenefits

B.

LoyaltyLedger

C.

Contact Record

D.

TransactionJournal

E.

LoyaltyMemberTier

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Question # 30

Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.

Which two steps should UC consider during the implementation of the new Loyalty Program?

A.

Assign the existing Loyalty Member Portal to the new Loyalty Program too.

B.

Use existing Experience Cloud components to handle the same design and functionalities.

C.

Create new Experience Cloud Components for the new Loyalty Member Portal.

D.

Create a new Loyalty Member Portal and assign it to the new Loyalty Program.

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Question # 31

An administrator need to analyze the performance of the Loyalty Program.

What Loyalty Analyze permission does a System Administrator need to set up a customized?

A.

Loyalty Analytics User

B.

CRM Analytics User

C.

CLAAnalytics base admin

D.

Data pipeline user

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