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PEGACPDC88V1 Exam Dumps - Certified Pega Decisioning Consultant 8.8 V1

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Question # 4

U+ Bank has recently implemented Pega Customer Decision Hubâ„¢. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.

What else do you configure for the new treatments to be present in the next-best-action recommendations?

A.

Create a channel strategy specifically for web.

B.

Change the generated decision strategy.

C.

Modify the Next-Best-Action Framework strategy to cater to the new web channel.

D.

No need to do anything. The strategy is auto-generated.

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Question # 5

U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer.

What condition possibly prevents Anna from seeing the new Rewards card offer?

A.

Suppression rules

B.

Suitability

C.

Applicability

D.

Eligibility

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Question # 6

U+ Bank has recently defined two contact policies:

1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.

2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?

A.

Paul rejected the Reward card offer once in contact center.

B.

Paul rejected the Reward card offer once on the web channel.

C.

Paul rejected other credit card offers twice on the web channel and once in contact center.

D.

Paul rejected other credit card offers once on the web channel and once in the contact center.

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Question # 7

The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hubâ„¢ on its website to promote new offers to each customer.

Place the events in the sequential order.

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Question # 8

An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint is applied, how many actions are delivered by the outbound run?

A.

150

B.

75 emails 25 SMSes

C.

75 SMSes and 25 emails

D.

100

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