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GCX-ARC Exam Dumps - Genesys Cloud CX: Architect Certification

Question # 4

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

A.

Internet Explorer

B.

Firefox

C.

Chrome

D.

Safari

E.

Opera

F.

Avant

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Question # 5

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

A.

Collect Input

B.

Set Screen Pop

C.

Call Data Action

D.

Set UUI Data

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Question # 6

Which definition matches the After Call Work option Optional?

A.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

B.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

C.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

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Question # 7

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

A.

Account Codes

B.

Wrap-up Codes

C.

Resolution Codes

D.

Status

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Question # 8

What is the maximum prompt file size you can upload?

A.

10 MB

B.

20 MB

C.

25 MB

D.

50 MB

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Question # 9

Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.

A.

“He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\’”

B.

He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\

C.

“He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/””

D.

“He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\””

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