C_WME_2506 Exam Dumps - SAP Certified Associate - WalkMe Digital Adoption Consultant

The Flow Tracker is a diagnostic tool in the WalkMe Editor used during the testing and debugging of Smart Walk-Thrus. It provides real-time feedback on how each step in a Smart Walk-Thru is performing, including whether step triggers (e.g., clicks, page loads, or conditions) are firing correctly and whether goals are being met. This allows Builders to identify and resolve issues, such as misconfigured triggers or unmet conditions, ensuring the Smart Walk-Thru functions as intended.

The other options are unrelated to the Flow Tracker’s functionality:

A list of all HTML tagsis not provided by Flow Tracker; this would require browser developer tools.

A summary of JavaScript errorsis also outside the scope of Flow Tracker, which focuses on WalkMe-specific interactions.

A detailed report of CSS stylesis irrelevant, as Flow Tracker does not analyze webpagestyling.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“The Flow Tracker provides real-time diagnostics for Smart Walk-Thrus, displaying information about step triggers, conditions, and goal achievement. It helps Builders troubleshoot issues by showing which steps are executing correctly and where failures occur.”

The courseAdvancing Your Skills in Building WalkMe Solutionselaborates:

“When testing Smart Walk-Thrus, use the Flow Tracker to monitor step-by-step execution. It provides immediate feedback on triggers and goals, allowing you to refine the flow for optimal performance.”

Option C accurately describes the Flow Tracker’s role in providing real-time feedback on step triggers and goals.

The ‘What Users Are Searching For’ section in WalkMe Insights reveals search terms entered by users in the WalkMe Menu and the percentage of searches that result in no action, indicating content gaps or discoverability issues. If 85% of searches for ‘profile’ result in no action, despite existing content, the issue is likely that the content is not properly indexed or tagged for search. Adding relevant keywords (e.g., ‘profile,’ ‘account settings,’ ‘user profile’) to the content’s metadata in the WalkMe Editor improves its discoverability, ensuring it appears in search results when users enter related terms.

The other options are less effective:

Giving it more time(A) does not address the discoverability issue, as users are alreadyfailing to find the content.

Removing profile content(B) would worsen the problem by eliminating the existing help.

Adjusting jQuery for a step(D) is irrelevant, as jQuery selectors affect element targeting, not search functionality.

Extract from Official WalkMe Documentation:

According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):

“High ‘no action’ rates in the ‘What Users Are Searching For’ report suggest that content is not being found. To resolve this, add relevant keywords to the content’s settings in the WalkMe Editor to improve search indexing and visibility.”

The courseAdvancing Your Skills in Building WalkMe Solutionsstates:

“If Insights shows users searching for terms like ‘profile’ but taking no action, enhance content discoverability by adding targeted keywords in the Editor, ensuring the WalkMe Menu returns relevant results.”

Option C, adding keywords, directly addresses the issue of users not finding the ‘profile’ content.

Quality assurance (QA) and testing of WalkMe content focus on ensuring that the content functions correctly, displays appropriately, and enhances the user experience without causing disruptions. The key aspects to check include:

Content appears as expected(B): Verify that WalkMe content (e.g., SmartTips, ShoutOuts) displays with the correct text, styling, and positioning as designed in the Editor.

Balloons are not blocking important site elements(C): Ensure that WalkMe balloons (e.g., Smart Walk-Thru steps or SmartTips) do not obscure critical UI elements, such as buttons or forms, to maintain usability.

Smart Walk-Thru triggers work as expected(D): Confirm that triggers (e.g., clicks, page loads) initiate Smart Walk-Thru steps correctly, ensuring smooth guidance.

The other options are incorrect:

Page load time under ten seconds(A) is a website performance metric, not a WalkMe QA responsibility.

Website’s background color matching corporate branding(E) is outside WalkMe’s scope, as it pertains to the website’s design.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance):

“During QA, verify that content displays correctly, balloons do not block critical UI elements, and Smart Walk-Thru triggers function as intended. These checks ensure a seamless user experience.”

The courseGetting Started with Building WalkMe Solutionsstates:

“QA involves confirming that WalkMe content appears as designed, does not obstruct important page elements, and that triggers for Smart Walk-Thrus execute reliably.”

Options B, C, and D are the correct aspects to focus on during QA.

To target a ShoutOut to users who actively use the reporting tools, the best approach is to use thePlay according to a ruleoption in the ShoutOut’s engagement tab. This allows Builders to define a segmentation rule (e.g., based on user behavior, such as having accessed the reporting page) to ensure the ShoutOut only appears to the relevant audience. This targeted approach avoids annoying non-users and maximizes the announcement’s effectiveness for the intended group.

The other options are less suitable:

Auto-play(B) displays the ShoutOut to all users on page load, regardless of their interaction with the reporting tools.

Play once a day(C) also lacks targeting and may show to irrelevant users.

Off (activate via a launcher)(D) requires manual user action, which may reduce visibility for the announcement.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts):

“The ‘Play according to a rule’ option in the ShoutOut engagement tab allows targeting specific user segments based on behavior or attributes, ensuring relevant delivery of announcements.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“For announcements like new feature releases to specific user groups, use ‘Play according to a rule’ to segment the audience, such as users who have interacted with a particular tool.”

Option A is the best auto-play option for this targeted ShoutOut.

TheSplitfeature in a Smart Walk-Thru allows Builders to create alternate paths based on user actions or conditions, such as selecting a specific dropdown option. In this case, if users choose a dropdown option that requires additional steps, the Split feature can branch the Smart Walk-Thru to guide them through those steps before rejoining the main flow. This ensures the Smart Walk-Thru adapts dynamically to user choices, providing tailored guidance.

The other options are incorrect:

Start Point(A) defines where a Smart Walk-Thru begins, not alternate paths.

Wait For Condition(B) pauses the flow until a condition is met, not for branching.

Popup Step(D) displays a message or input field, not for managing alternate paths.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“The Split feature enables branching in Smart Walk-Thrus based on user actions, such as dropdown selections, allowing customized guidance for different paths.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“Use Split steps to handle alternate paths in a Smart Walk-Thru, like additional steps for specific dropdown choices, ensuring flexible and accurate guidance.”

Option C, Split, is the correct feature for this scenario.