AP-209 Exam Dumps - Advanced Field Service Accredited Professional

The Dispatcher Console (Gantt) allows admins to customize which fields are visible in various panels and tooltips using standard Salesforce Field Sets.

A is correct (Resource Absence):You can control what information appears when a dispatcher hovers over a non-availability block (e.g., "Sick Day," "Doctor's Appointment") by editing the field set on the Resource Absence object.

B is correct (Service Appointment):This is the most heavily customized object. You can configure field sets to control the columns in the Appointment List, the text shown on the Gantt bar, and the fields in the tooltip (hover).

C is correct (Service Resource):You can customize the resource list (left-hand side of the Gantt) to show fields like "Vehicle Type," "Skill Level," or "Phone Number" by editing the field set on the Service Resource object.

Options D and E:Service Territory and Assigned Resource do not have direct field sets that control theDispatcher Consolelayout in the same way the primary transactional objects do.

To filter resources based on strict criteria (like security clearance), you use Work Rules (Hard Constraints).

Option B is correct (Match Boolean):This is a simple, effective method for binary requirements. You place a checkbox on the Service Appointment (e.g., "Requires Security Badge") and a corresponding checkbox on the Service Resource (e.g., "Has Security Badge"). TheMatch BooleanWork Rule enforces that if the Appointment is checked, the Resourcemustalso be checked.

Option E is correct (Extended Match):If the requirement is more complex (e.g., matching a specifictypeorlevelof badge), theExtended MatchWork Rule is best. It allows you to match a field on the Service Appointment (or Work Order) to a related list or field on the Service Resource. For example, matching the "Badge Type" required by the Government Account to the "Badge Type" held by the Resource.

Note: While Skills (Option C) are also commonly used for this, the question specifically points toward Work Rule configurations (Boolean/Extended) often used for strict compliance attributes.

When dealing with a Bring Your Own Device (BYOD) strategy (common with contractors), device compatibility is the biggest technical hurdle.

Option B is correct.Salesforce explicitly publishes a list ofsupported devices and operating systems(iOS and Android versions)6. Since the company does not own the phones, they cannot guarantee every contractor has a compatible device. The consultant must warn the client to check these specs against their contractors' hardware.

Option Ais a policy decision, not a technical constraint. Youcantrack contractor location if they agree to it.

Option Cis false; Contractor licenses (Community Plus)doinclude access to the Field Service Mobile App.

This is a classic "Double-Booking" vs. "Complex Work" scenario.

Option B is correct.To book two distinct people for the same work at the same time, you createtwo Service Appointments. You link them using aComplex Workdependency of typeSame Start4. This tells the optimization engine: "Find a time where Resource A (Appointment 1) and Resource B (Appointment 2) are BOTH free, and book them simultaneously."

Option Ais incorrect because a single Service Appointment can typically only have oneactiveAssigned Resource for scheduling purposes in the standard optimization model (unless using Crew Management, but Crews are forstaticteams, not ad-hoc pairs).

Option Dis incorrect because the requirement states they need to be assigned to "individual jobs later that day"5.Service Crewsare designed for resources who stay together all day. Breaking a crew apart for half a day is administratively difficult.

Option Cis a hack (Resource Absence) that blocks the second tech's time but doesn't link them to the actual job details properly.

The goal is to prevent low-priority "Inspections" from being ignored indefinitely until they miss their deadline, without permanently ranking them above high-value "New Installs."

Option B is correct(based on the scenario's specific constraints). By using automation to elevate the Inspection's priority to '1' (High) only when it is due "tomorrow," the system treats it as urgentonlywhen necessary to avoid the penalty. Since "New Installs" are also Priority '1', the two will compete on equal footing on that final day, ensuring the Inspection has a fighting chance to be scheduled alongside high-value work.

Option C (Dynamic Priority) is a standard solution for "aging" work. However, the option states it caps the value at '2'. In standard SFS priority (where 1 is highest), a '2' willneverbeat a '1'. Therefore, the inspection would still likely be bumped by a New Install (Priority 1) even on its due date, leading to a penalty.

Option D ("Schedule Over Lower Priority") is used for emergency reshuffling, but does not inherently solve the prioritization logic between these two specific task types.