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AP-209 Exam Dumps - Advanced Field Service Accredited Professional

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Question # 4

What is the best practice to upload a photo that is taken by the mobile worker to a Work Order? (Choose 2 options)

A.

Use a quick action of type 'Upload Photo'

B.

Leverage the Field Service Mobile flow and add image upload component

C.

Edit the Work Order record through the SFS Mobile App and add the photo as an attachment

D.

Post the photo via the 'Feed' tab

E.

Use a quick action of type 'Attach File'

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Question # 5

What are three key considerations when working with a customer on their Service Territory management design?

A.

Ensuring all resources have skill assignments

B.

Sizing to 20 qualified candidates per Appointment

C.

Sizing to 50 resources per Territory

D.

Aligning all Territories to geographic regions

E.

Sizing to 1,000 Appointments per day, per Territory

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Question # 6

Which two statements describe 'Global Optimization' accurately?

A.

Global Optimization runs faster than the Auto Scheduling process

B.

The Global Optimization process can assess millions of time slots and mobile worker options to produce schedules

C.

Optimization can move appointments that were previously scheduled, meaning that the optimizer can slide scheduled service appointments right or left of their current time slot

D.

It's recommended to run Global Optimization during the day of service to fix unexpected in-day changes

E.

Global Optimization is the only process that supports Service Objectives and Work Rules that are defined in the Scheduling Policy

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Question # 7

Which consideration should a consultant take when advising a customer on their Field Service Mobile App strategy, in a case where the Service Resources are named contractors who provide their own mobile devices?

A.

Since all Service Resources are named contractors, 'Collect Service Resource Geolocation History' should be disabled

B.

Field Service Mobile App is optimized for a handful of Android and iOS devices. Refer to 'Salesforce Help and Training' for the latest update

C.

Contractor licenses do not include access to the Field Service Mobile App

D.

Set all records to private to ensure customer data confidentiality

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Question # 8

A customer needs to cancel all appointments within a specific area due to climate changes that boosted a bushfire.

How should a consultant recommend implementing this requirement?

A.

Draw a polygon on the map for the bushfire area and use the bulk action to 'Unschedule' the appointments

B.

Create a report for the appointments that are located in this area and use a data import tool to change the appointment's status to 'Canceled'

C.

Change the priority for the appointments to a low priority and run 'In-Day Optimization'

D.

Create a custom list view for the appointments that should be cancelled, select the appointments and use the 'Unschedule' action

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