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ADM-201 Exam Dumps - Salesforce Certified Administrator (SU21)

Question # 4

Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the

reps have a boarder view of data than expected and can see all cases on their groups dashboards.

What could be Causing reps to have inappropriate access to data on dashboards?

A.

Dashboard Filters

B.

Dashboard Subscriptions

C.

Dynamic Dashboards

D.

Public Dashboards.

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Question # 5

AW Computing (AWC) occasionally works with independent contractors, who the company

stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the

historical accuracy of the record.

What should AWC use to track Contacts?

A.

Use a partner community to track the Contacts.

B.

Create a new Contact record for each agency.

C.

Create a Junction object to track many-to-many relationship.

D.

Enable Contacts to multiple Accounts.

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Question # 6

The Cloud kicks sales manager wants to boost productivity by providing insights at the start

of each day.

Which three sales-specific standard Lightning components should administrator add to the homepage

to meet this requirement?

Choose 3 Answers.

A.

Activities

B.

Path

C.

Assistant

D.

Key Deals

E.

Performance chart.

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Question # 7

Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted,

and there can be multiple design for one product across various stages.

Which two steps should the administration configure to meet this requirement?

Choose 2 answers

A.

Create a Custom Object for shoe design.

B.

Configure a Custom Lookup Field for shoe design on the product object.

C.

Add a custom master detail field for shoe design on the Product Object.

D.

Use the Standard Object for designs.

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Question # 8

A sales rep has left the company and an administrator has been asked to re-assign all their accounts

and opportunities to a new sales rep and keep the teams as is.

Which tool should an administrator use to accomplish this?

A.

Data Loader

B.

Mass Transfer Tool

C.

Data Import Wizard

D.

Dataloader.io

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Question # 9

The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.

What should an administrator do to accomplish this request?

A.

Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.

B.

Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that

meets the requirements.

C.

Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.

D.

Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.

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Question # 10

Which three items are available in the mobile navigation menu?

Choose 3 answers

A.

Lightning App Pages

B.

Lightning Home Page

C.

Chatter

D.

Utility Bar

E.

Dashboards

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Question # 11

When a cloud kicks Opportunity closes, the company would like to automatically create a renewal

opportunity.

Which two automation tools should an administrator use to accomplish this request?

Choose 2 answers

A.

Approval Process

B.

Flow Builder

C.

WorkFlow Rule

D.

Process Builder

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Question # 12

Universal Containers has enabled Data Protection and Privacy for its org.

Which page layouts will have the Individual field available for tracking data privacy information?

A.

Case and Opportunity

B.

Account and User

C.

Contact, Lead, and Person Account

D.

Individual, User, and Account

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Question # 13

Clod Kicks has the organization wide defaults for Opportunity set to private.

which two features should the administrator use to open up access to Opportunity records for sales

users working on collaborative deals?

Choose 2 answers

A.

Sharing set

B.

Role hierarchy

C.

Profiles

D.

Sharing rules

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Question # 14

Users at Universal Containers would like to visually see the sales stages on an Opportunity

page. The administrator is configuring path for Opportunities.

Which is an important consideration for path configuration?

A.

Kanban views for Path must be configured manually.

B.

The Owner field can be edited in the key fields Panel.

C.

Celebrations are unable to be added to a path.

D.

Path can include guidance and key fields for each stage.

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Question # 15

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers

A.

Configure a flow to assign the cases to the queue.

B.

Use assignment rules to set the queue as the owner of the case.

C.

Add Cass to the existing queue as available object.

D.

Create a new queue and add Cases as an available object.

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Question # 16

The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the

Contact when leads are converted.

Which two items should the administrator do to make sure these values are populated?

Choose 2 answers

A.

Create a custom picklist field on Contact.

B.

Update the picklist value with a validation rule.

C.

Map the picklist field on the Lead to the Contact.

D.

Set the picklist field to be required on the Lead Object.

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Question # 17

The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom

Object Relationship from a master detail to a Lookup.

Which Scenario Could prevent the administrator from fulfilling this requirement?

A.

A junction objs aect is required to support the lookup.

B.

The lookup field in all the records contains a value.

C.

The Look-Up field is required for Saving Records.

D.

Roll-Up summary field sexist on the master object.

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Question # 18

Universal container has a contact Lightning record Page with a component that shows

LinkedIn data. The sales team would like to only show this component to sales users when they are on

their mobile phones.

Choose 2 Answers.

A.

Filter the component visibility with User > Profile > name = sales User.

B.

Filter the component visibility with Form Factor = phone

C.

Filter the component visibility with view = Mobile/Tablet.

D.

Filter the component visibility with User > Role > Name = Sales User.

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Question # 19

An administrator has been asked to change the data type of an auto number to text field.

What should the administrator be aware of before changing the field?

A.

Existing field values will retain unchanged.

B.

Existing field values will be Converted.

C.

Existing field values will be deleted.

D.

Existing auto number field to Text is prevented.

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Question # 20

Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple

cases.

Which two users are able to fulfill this request?

Choose 2 answers

A.

A user with Read Permission on account.

B.

A user with manager role above the agent.

C.

A user with the System Administrator profile.

D.

A user with the Manage Cases Permission

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Question # 21

Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.

What should an administrator configure to provide these insights?

A.

Campaign Hierarchy.

B.

Campaign Influence

C.

Map Custom Lead Fields

D.

List Email Activities

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Question # 22

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

A.

Re-open the Case.

B.

Send email notifications.

C.

Change the Case Priority.

D.

Re-assign the Case.

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Question # 23

Which three aspects of standard fields should an administrator customize?

Choose 3 answers

A.

Picklist Values

B.

Help Text

C.

Field history tracking

D.

Decimal Places

E.

Field name

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Question # 24

Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants

an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the

company is performing at any point in time.

How should an administrator create the dashboard without changing any sharing setting?

A.

Update the dashboard to folder settings to manager for the sales reps role.

B.

Add a filter to the dashboard to filter the opportunities by owner role.

C.

Build individual dashboards for profiles that need to see the enterprise results.

D.

Create a dashboard with the running User set as someone who can see all Opportunities

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Question # 25

Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK

has an automated business process it wants to run once a week to count the number of open cases related to an account.

How should the administrator recommend automating this business process?

A.

Create a workflow rule with an outbound message.

B.

Set up a scheduled process in Process Builder.

C.

Configure a scheduled flow in flow Builder.

D.

Use a process to update the account when it is edited

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Question # 26

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects

were available out of the box.

Which three of the standard objects are available to an administrator considering a support use case?

Choose 3 answers

A.

Contract

B.

Case

C.

Ticket

D.

Request

E.

Account

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Question # 27

The administrator at cloud kicks has been told that users are unable to add repeating tasks

in salesforce.

Which two solutions the administrator use to ensure users are able to do this?

Choose 2 Answers

A.

Enable creation of Recurring Tasks in Activity Settings

B.

Disable shares Activities.

C.

Add create Recurring series of Tasks field on Page Layouts

D.

Turn on Task Notifications service.

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Question # 28

Universal Containers (UC) would like to count the number of open cases associated with each

account and update the account with this value every Friday evening. UC has several hundred open

cases at any given time.

What should the administrator use to complete this request?

A.

Use a record trigger flow.

B.

Use a scheduled process builder.

C.

Use a Roll-Up summary.

D.

Use a scheduled flow

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Question # 29

Which two capabilities are considerations when marking a field as required in Object Manager?

Choose 2 answers

A.

The field is not required to save records via the API on that object.

B.

The field is universally required to save a record on that object.

C.

The field is added to every page layout on that object.

D.

The field is optional when saving records via web-to-lead and web-to-case

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Question # 30

Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.

Which three password policies should an administrator configure?

Choose 3 answers

A.

Maximum invalid login attempts

B.

Prohibited password values

C.

Require use of Password Manager App

D.

Password complexity requirements

E.

Number of days until expiration

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