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Service-Cloud-Consultant PDF Package

Service-Cloud-Consultant PDF Exam (Downloadable)
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Service-Cloud-Consultant Question and answers Include

Total Questions: 272 Q&A's
Single Choice: 272 Q&A's

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Service-Cloud-Consultant Valid and Updated Salesforce Certified Service Cloud Consultant (Service-Con-201) Q&A Dumps

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Service-Cloud-Consultant Questions and Answers

Question # 1

Cloud Kicks (CK) supports customers through Salesforce Messaging. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from starting future messaging sessions.

A.

Create an IP blocking rule.

B.

Create an Omni-Flow.

C.

Create a record-triggered Flow.

Question # 2

The VP of service at Universal Containers wants to make it easier and faster for support

agents to send Knowledge articles to the customer.

What should a consultant configure to send the article to the customer?

A.

Create an auto-response rule that links to Knowledge articles.

B.

Create a Macro to send an email with Knowledge articles.

C.

Set up the Case Deflection component to share Knowledge articles.

Question # 3

Universal Containers wants to provide its resellers a secure portal where they can share their customer accounts, submit and track the status of their cases, and view reports and dashboards.

Which solution should a consultant recommend?

A.

Employee Community

B.

Partner Experience site

C.

Customer Experience site

View More Service-Cloud-Consultant Questions

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Salesforce Service-Cloud-Consultant Exam Dumps FAQs

What is the Salesforce Certified Service Cloud Consultant (Service-Con-201) exam?

The Salesforce Certified Service Cloud Consultant (Service-Con-201) exam is designed for professionals who want to demonstrate their expertise in designing and implementing maintainable and scalable Service Cloud solutions.

What is the format of the Salesforce Service-Cloud-Consultant exam?

The Salesforce Service-Cloud-Consultant exam features 60 multiple-choice questions delivered in a proctored online format. You'll have 90 minutes to showcase your understanding of Service Cloud concepts.

What is the Salesforce Service-Cloud-Consultant exam focused on?

The Salesforce Service-Cloud-Consultant exam covers a comprehensive range of Service Cloud topics, including:

  • Case Management
  • Entitlements & Self-Service
  • Knowledge Management
  • Omni-Channel Routing
  • Business Process Automation
  • Contact Center Analytics & Reporting
  • Integrations & Data Management
  • Security & Compliance

What is the value of taking the Certified Service Cloud Consultant Service-Cloud-Consultant exam?

Earning the Certified Service Cloud Consultant certification validates your expertise to potential employers, enhances your career prospects, and positions you as a valuable asset in driving customer service excellence within Salesforce environments.

What are the prerequisites for the Certified Service Cloud Consultant Service-Cloud-Consultant exam?

There are no strict prerequisites, but having experience with Salesforce and familiarity with Service Cloud concepts will be beneficial. Consider taking relevant courses and gaining practical knowledge.

What is the passing score for the Salesforce Service-Cloud-Consultant exam?

You need to achieve a minimum score of 67% to pass the Salesforce Service-Cloud-Consultant exam.

What is the difference between Salesforce Service-Cloud-Consultant and CRT-261 certification exams?

The CRT-261 Exam is the predecessor of the Service-Cloud-Consultant exam. The content and focus are similar, but the Service-Cloud-Consultant Exam reflects the latest updates and best practices.

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  • Service-Cloud-Consultant PDF Questions: A comprehensive bank of questions for targeted practice and knowledge reinforcement.
  • Service-Cloud-Consultant Study Guide: A structured guide encompassing all exam objectives for in-depth learning.

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