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Latest 2024 Syllabus Topics Included
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QA : 177 Answers With In-Depth Explanation
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Service-Cloud-Consultant Question and answers Include

Total Questions: 177 Q&A's
Single Choice: 177 Q&A's

Salesforce Service-Cloud-Consultant Exam Dumps - Valid Questions Answers

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Service-Cloud-Consultant Questions and Answers

Question # 1

Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the service reps have worked with the same

customer contacts. UC wants to ensure that its Salesforce instance has clean data.

Which best practice should a consultant recommend?

A.

Deduplicate the data before importing into Salesforce.

B.

Import the records and create a Flow to change the data type.

C.

Import the records and use Duplicate Management.

Question # 2

Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system. Many of the how-to articles include images that need to be transferred.

What should a consultant consider when moving these images into Salesforce Knowledge?

A.

Add images to an HTML file.

B.

Ensure each image is less than 25 MB.

C.

Change all images to JPEG files.

Question # 3

Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.

Following best practices, how should a consultant deploy these permission sets to production?

A.

Use a change set.

B.

Re-create them manually.

C.

Use Salesforce Workbench.

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FAQs for Salesforce Service-Cloud-Consultant Exam Dumps

What is the Salesforce Certified Service cloud consultant (SP24) exam?

The Salesforce Certified Service cloud consultant (SP24) exam is designed for professionals who want to demonstrate their expertise in designing and implementing maintainable and scalable Service Cloud solutions.

What is the format of the Salesforce Service-Cloud-Consultant exam?

The Salesforce Service-Cloud-Consultant exam features 60 multiple-choice questions delivered in a proctored online format. You'll have 90 minutes to showcase your understanding of Service Cloud concepts.

What is the Salesforce Service-Cloud-Consultant exam focused on?

The Salesforce Service-Cloud-Consultant exam covers a comprehensive range of Service Cloud topics, including:

  • Case Management
  • Entitlements & Self-Service
  • Knowledge Management
  • Omni-Channel Routing
  • Business Process Automation
  • Contact Center Analytics & Reporting
  • Integrations & Data Management
  • Security & Compliance

What is the value of taking the Certified Service Cloud Consultant Service-Cloud-Consultant exam?

Earning the Certified Service Cloud Consultant certification validates your expertise to potential employers, enhances your career prospects, and positions you as a valuable asset in driving customer service excellence within Salesforce environments.

What are the prerequisites for the Certified Service Cloud Consultant Service-Cloud-Consultant exam?

There are no strict prerequisites, but having experience with Salesforce and familiarity with Service Cloud concepts will be beneficial. Consider taking relevant courses and gaining practical knowledge.

What is the passing score for the Salesforce Service-Cloud-Consultant exam?

You need to achieve a minimum score of 67% to pass the Salesforce Service-Cloud-Consultant exam.

What is the difference between Salesforce Service-Cloud-Consultant and CRT-261 certification exams?

The CRT-261 Exam is the predecessor of the Service-Cloud-Consultant exam. The content and focus are similar, but the Service-Cloud-Consultant Exam reflects the latest updates and best practices.

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