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Service-Cloud-Consultant PDF Exam (Downloadable)
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Updated : 24-Apr-2024
QA : 177
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Service-Cloud-Consultant Questions and Answers

Question # 1

Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the service reps have worked with the same

customer contacts. UC wants to ensure that its Salesforce instance has clean data.

Which best practice should a consultant recommend?


Deduplicate the data before importing into Salesforce.


Import the records and create a Flow to change the data type.


Import the records and use Duplicate Management.

Question # 2

Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system. Many of the how-to articles include images that need to be transferred.

What should a consultant consider when moving these images into Salesforce Knowledge?


Add images to an HTML file.


Ensure each image is less than 25 MB.


Change all images to JPEG files.

Question # 3

Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.

Following best practices, how should a consultant deploy these permission sets to production?


Use a change set.


Re-create them manually.


Use Salesforce Workbench.

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