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Service-Cloud-Consultant PDF Package

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Service-Cloud-Consultant Question and answers Include

Total Questions: 290 Q&A's
Single Choice: 290 Q&A's

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Service-Cloud-Consultant Valid and Updated Salesforce Certified Service Cloud Consultant (Service-Con-201) Q&A Dumps

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Service-Cloud-Consultant Questions and Answers

Question # 1

Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a

billing problem. The following considerations need to be taken into account:

* Billing data is stored in an external system containing over 20 million records.

* Only the finance department has direct access to the billing system.

Which solution should a consultant recommend?

A.

Create a custom tab that displays a search page from the billing system.

B.

Integrate payment data into Salesforce from the billing system using custom objects.

C.

Configure Salesforce Connect and External Objects to the billing system.

Question # 2

Cloud Kicks (CK) wants to adopt artificial intelligence (Al) for improving case closure key

performance indicators (KPIs) and product support planning within its Service organization. CK has at

least 1,000 closed cases from which it can predict accurate values for fields that are empty. CK has

yet to implement any Einstein Al products.

Which approach should the consultant recommend to start. Al efforts at CK?

A.

Review and address Case data issues and set up Einstein Classification Apps.

B.

Review and address Case data issues and set up Einstein Article Recommendations.

C.

Confirm there are enough closed cases and turn on Einstein Service Al Grounding with Cases.

Question # 3

Universal Containers has recently implemented an Experience Cloud site to allow its

customers to create and update their cases online. Customers should only be able to access the cases

where they are listed as the contact, including cases created by the their behalf. support team on

What should a consultant recommend to meet the requirement?

A.

A sharing set to grant the Experience Cloud site user access to records associated to their Contact record

B.

A sharing rule to ensure record access is granted based on the Experience Cloud site user role hierarchy

C.

An organization-wide default of Public Read/Write on the Case object

View More Service-Cloud-Consultant Questions

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Salesforce Service-Cloud-Consultant Exam Dumps FAQs

What is the Salesforce Certified Service Cloud Consultant (Service-Con-201) exam?

The Salesforce Certified Service Cloud Consultant (Service-Con-201) exam is designed for professionals who want to demonstrate their expertise in designing and implementing maintainable and scalable Service Cloud solutions.

What is the format of the Salesforce Service-Cloud-Consultant exam?

The Salesforce Service-Cloud-Consultant exam features 60 multiple-choice questions delivered in a proctored online format. You'll have 90 minutes to showcase your understanding of Service Cloud concepts.

What is the Salesforce Service-Cloud-Consultant exam focused on?

The Salesforce Service-Cloud-Consultant exam covers a comprehensive range of Service Cloud topics, including:

  • Case Management
  • Entitlements & Self-Service
  • Knowledge Management
  • Omni-Channel Routing
  • Business Process Automation
  • Contact Center Analytics & Reporting
  • Integrations & Data Management
  • Security & Compliance

What is the value of taking the Certified Service Cloud Consultant Service-Cloud-Consultant exam?

Earning the Certified Service Cloud Consultant certification validates your expertise to potential employers, enhances your career prospects, and positions you as a valuable asset in driving customer service excellence within Salesforce environments.

What are the prerequisites for the Certified Service Cloud Consultant Service-Cloud-Consultant exam?

There are no strict prerequisites, but having experience with Salesforce and familiarity with Service Cloud concepts will be beneficial. Consider taking relevant courses and gaining practical knowledge.

What is the passing score for the Salesforce Service-Cloud-Consultant exam?

You need to achieve a minimum score of 67% to pass the Salesforce Service-Cloud-Consultant exam.

What is the difference between Salesforce Service-Cloud-Consultant and CRT-261 certification exams?

The CRT-261 Exam is the predecessor of the Service-Cloud-Consultant exam. The content and focus are similar, but the Service-Cloud-Consultant Exam reflects the latest updates and best practices.

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