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PEGAPCDC85V1 PDF Package

PEGAPCDC85V1 PDF Exam (Downloadable)
Latest 2025 Syllabus Topics Included
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PEGAPCDC85V1 Questions and Answers

Question # 1

MyCo, a mobile company, uses Pega Customer Decision Hubâ„¢ to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.

As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?

A.

Enable an action value in the prioritization formula.

B.

Ensure that the propensity is enabled in Arbitration tab.

C.

Create a prioritization decision strategy at the Group-level.

D.

Create an adaptive model rule at the Issue-level.

Question # 2

MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.

What do you need to configure in the Next-Best-Action Designer to implement this requirement?

A.

Applicability rules

B.

Audience

C.

Prioritization formula

D.

Customer segment

Question # 3

A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.

Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A.

Call intent detection

B.

Offers ranking

C.

Dispute handling strategy

D.

Interaction history

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