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ITSM20F Questions and Answers

Question # 1

Which of the following is a best practice concerning information security risk assessment?


Information security risk assessments should be carried out by an external auditor to maintain objectivity.


Information security risk assessments should be performed as a result of the review of every incident.


Information security risk assessments should be performed at agreed intervals and be maintained during changes.


Information security risk assessments should be performed once a year.

Question # 2

Input from other Service Management processes is required to keep the IT service continuity plan current

Which process has the most to contribute?


Change management


Availability management


Financial management for IT services


Problem management

Question # 3

In the context of standards, what does the term "conformity" stand for?


Alignment of an audit nonconformity report to a re-audit report


Compliance with a requirement


Quality Management System certification by an approved body


Verification of supplier certification

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