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CPUX-F Questions and Answers

Question # 1

Which three of the following guidelines are important for a successful contextual interview?

A.

The interview must be contextual

B.

The interview must not be contextual

C.

The interviewer is the master and the user is the apprentice

D.

The user is the master and the interviewer is the apprentice

E.

The interviewer must ask neutral questions

F.

The interviewer must ask leading questions

Question # 2

Choose three correct statements on the definition of a user survey.

A.

User surveys should be used to evaluate risk assessments and the general risk tolerance of users

B.

A usability evaluation where users are asked about information for usage in establishing personas

C.

A usability evaluation where users are asked to report subjective data into a questionnaire based on their experience of using an interactive system.

D.

User surveys can be used to evaluate users' satisfaction with an interactive system and to gather information on the context of use.

E.

User surveys are not important in the human-centred design

F.

User surveys should be developed in accordance with the human-centred design

Question # 3

Which two of the following are considered stakeholders but NOT users of a car rental website?

A.

A trainer who is teaching staff at a call centre how to use the car rental website

B.

A call centre employee who is using the car rental website to reserve cars on behalf of a customer

C.

A designer who is responsible for the user interface design of the car rental website •

D.

An accounts administrator who receives an email invoice for a reservation from the car rental website

E.

A customer who contacts a call centre employee and asks them to reserve a car for them on the car rental website

F.

A marketing executive who is running a "10% off car insurance" promotion on the car reservation website, for all users who reserve a car directly through the website