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Questions came word by
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7492X Questions and Answers

Question # 1

A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system.

Which three core server applications require manual configuration during the installation process? (Choose three.)

Media Director

Call Routing Server

Interaction Data Server

Web Chat for IIS

Email Media Store

Question # 2

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

Agent Average Speed of Answer

Selection strategy for the active VDN

Oldest call waiting

Availability of the agents

Estimated Wait Time (EWT)

Question # 3

When a customer generates a TTrace log file there are specified components in each line item of the log file.

Which data do these components include?

The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts

The log file includes the name of the processes, the system where the process is running, and the process ID

The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system

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Avaya 7492X Exam Dumps FAQs

What is the Avaya 7492X exam?

The Avaya 7492X exam, also known as the Avaya Aura Call Center Elite Support exam, assesses your knowledge and skills related to Avaya Aura Call Center Elite features, configuration and troubleshooting.

What is the format of the Avaya 7492X exam?

The Avaya 7492X exam is a computer-based test delivered at Pearson VUE testing centers. It typically consists of multiple-choice and multiple-answer questions.

What is the Avaya 7492X exam focused on?

The Avaya 7492X exam covers a wide range of topics related to Avaya Aura Call Center Elite, including:

Architecture and components
Call routing and distribution
Interaction Management (ICM)
Self-service solutions
Reporting and analytics
System administration and troubleshooting

What are the prerequisites for the Avaya 7492X exam?

There are no specific prerequisites for the Avaya 7492X exam. However, having a solid understanding of Avaya Aura Call Center Elite concepts and experience working with Avaya solutions is beneficial.

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