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Avaya 3314 Exam Dumps - Valid Questions Answers

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3314 Questions and Answers

Question # 1

Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?

A.

A campaign is a group of agents assigned to a specific job/task.

B.

A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.

C.

A campaign is a strategy defining when to best contact contacts.

D.

A campaign is a collection of customer names, telephone numbers, and e-mail addresses.

Question # 2

When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

A.

The field sets the priority for routing to an ACD.

B.

The field is a unique logical identifier of an ACD for which ICR receives the skill and agent data feeds from CMS rt_soc)cet.

C.

The field is used to identify the link between the Session Manager and the Communication Manager.

D.

The field is available for future use and is not currently used.

Question # 3

Which two types of connections does the Experience Portal Short Message Service channel support? (Choose two.)

A.

HTML

B.

IMAP4

C.

SMPP

D.

POP3

E.

HTTP

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