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Questions came word by
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3312 Questions and Answers

Question # 1

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

A.

Create a new skillsets.

B.

Delete a supervisor.

C.

Add a skillset to a script.

D.

Schedule an Agent to Skillset assignment.

Question # 2

An administrator creating a flow application realizes that a skillset required for the application has not been created.

Which statement about adding the skillset is true?

A.

The only way to add a skillset is through the Configuration Component.

B.

It can be added through the Application Variable folder in the Orchestration Designer tool.

C.

It can be added through the Applications folder in the Orchestration Designer tool.

D.

It can be added through the Application Manager Data folder In the Orchestration Designer tool.

Question # 3

A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.

How would the customer assign the agents to the skillset?

A.

Select all five agents from the Agents Details window, then drag and drop them to the new skillset.

B.

Assign the new skillset to those agent's partition.

C.

Use the skillset window from the skillset view to assign multiple agents.

D.

Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.

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