You are conducting a heuristic evaluation of a new car rental website. Which one of the following findings is NOT appropriate for this evaluation?
Fill in the blank:
A Usability evaluation report is a document reporting the results of a usability test, a_________ or a user survey.
1. usability inspection
A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).
1. Usability evaluation is a common term for
a. Usability test;
b. User survey;
c. Usability inspection.
Usability inspections are carried out by:
Se side 44 i https://uxqb.org/wp-conten17uploads/documents/CPUX-F_EN_Curriculum-and-Glossary.pdf
What are qualitative user requirements?
Which two of the following are part of the information architecture?
The information architecture and the navigation structure are developed in parallel with the prototypes. From a human-centred point of view, the information architecture is the naming and structuring of the information that is accessible to users.
The navigation structure is the logical organisation of the screens, pages and windows that comprise the user interface - that is, the links and menus that enable users to get from one set of information to another.
What concepts are a part of the user experience as defined in CPUX-F?
3. Fill in the blanks;
A user experience professional is a professional who has one or more of the following responsibilities in a project:
1. Planning and managing the____________ design process;
2. Identifying and describing the____________:
3. Deriving the_________ requirements;
4. Creating the___________architecture and the navigation structure;
5. Defining and conceiving the interaction between humans and the interactive system based on the context of_________;use and the
6. Designing the graphic part of the__________;
7. Carrying out___________ of user interfaces in various stages of realisation
See answers below.
2. context of use
5. user requirements
6. user interface
7. usability evaluations or usability evaluation
A user experience professional is a person who has specific responsibilities associated with the human-centred quality of an interactive system. Their responsibilities include analysis of the context of use, specifying user requirements, producing design solutions - in particular prototypes - and carrying out usability evaluations.
Page 14 in CPUX-F_EN_Curriculum-and-Glossary.pdf.
A human-centred________user requirement is a required level of usability to meet identified user needs expressed in terms of measures of effectiveness, efficiency, satisfaction, accessibility, user experience and avoidance of harm from use in a specified context of use.
Which one of the following statements best characterises a usability inspection?
16. Alice and Bob have a passion for the theatre. For Bob's birthday, Alice decides to buy them both theatre tickets. She goes online to find and book tickets for a production that she thinks they will both enjoy. After the performance, Alice talks to Bob about the whole experience
1. The online ads that attracted Alice to the website claimed "Buy your tickets in under 60 seconds! Guaranteed!" It took Alice about 5 minutes to buy her tickets. "I couldn't work out how to select my tickets - that made me feel stupid", Alice explains to Bob
2. Alice thought the website looked attractive
3. Once she had selected the tickets, the checkout process seemed easy
4. When Alice and Bob arrived at the theatre, they were told that their printed tickets were not valid; they argued with the usher for ten minutes before someone in the box office confirmed their tickets were genuine and they
were allowed in
5. Alice pre-ordered their interval drinks on the website, as they were offering a 2-for-1 deal. When she went to collect the drinks the barman had no record of her order.
6. The description of the credit card transaction that appeared on Alice's bank account was unintelligible; Alice was only able to work out what the transaction was because she recognised the amount. Which one of the following statements about Alice's user experience of the website is correct?
Usability is the extent to which an interactive system is effective, efficient and satisfying to use in a specified context of use. An interactive system is effective if it supports what users need to do to reach their goals, and if users can figure out how to do it. An interactive system is efficient if it supports users in carrying out their tasks using as few resources as possible. In most cases, this means that users must be able to complete their tasks quickly. An interactive system is satisfying if it is pleasant to use.
User experience (UX) considers satisfaction before, during and after use (whereas usability considers satisfaction only during use). User experience before use may be influenced by company branding, customer reviews, previous interactions, etc. User experience after use may be influenced by product delivery, post-sales support, recent interactions, etc.
You have been asked to conduct a usability test of a car rental website. Which one of the following is NOT an appropriate task for the usability test?