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MBP18 Exam Dumps - BCS Practitioner Certificate in Modelling Business Processes 2018

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MBP18 Questions and Answers

Question # 1

In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.

The customer service advisor explained that this discounting required management approval and. unfortunately, both managers authorised to do this were on their lunch break

What element of the POPII model had caused the sale to fail?









Question # 2

No Exit Suppliers has decided to implement a Commercial Off the Shelf (COTS) inventory management solution to improve its stock (Inventory) control Before the solution is implemented, all current stock levels and stock locations will be migrated into a related database to ensure that the solution starts with accurate information. Once the system is implemented, all stock movements will be tracked via barcode scanningtechnology.

To ensure that the proposed solution is acceptable, which exceptional condition MUST be proved?


Stock levels cannot fall below the minimum stock reorder level.


Inaccuracies in the migrated stock level can be corrected.


Stock level is reduced when orders are dispatched.


Changes in stock level can be monitored on a daily basis.

Question # 3

When ordering goods from an online shop, a customer is given a choice of delivery methods. If the customer lives within certain qualifying locations, they can select same day delivery for an extra cost.

Request of location the customer can choose to have their order delivered to their home for a change of £2 select a weekend delivery to their home for £6, or choose to have their order delivered to a local store to collect, which is free.

Purchase of large products are dealt with by a separate delivery service, so customer are contacted once their order has been placed to arrange special delivery.

What are the input for the task select delivery type?


The customer's preferred delivery day and the customer's location


The customer's location and the customer's preferred delivery day


The products the customer has bought and the location of the local store


The products the customer has bought and the customer's location

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