CIS-CSM Exam Dumps - ServiceNow Certified Implementation Specialist - Customer Service Management Exam

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Reduced inbound calls from customers Most Voted

Reduction in staff turnover

Major cases can be eliminated as there will be no Impact to customers

Reduced Mean Time To Resolve (MTTR) Most Voted

Guaranteed increase in customer satisfaction

Choose the NLU service provider

In the NLU Settings configure the Entity confidence threshold

Enable NLU in Virtual Agent

In the NLU Settings configure the Intent confidence threshold

The create contact (consumer) feature is available in all CSM Workspaces

The create contact (consumer) feature is not available in any of the CSM Workspaces

The create contact (consumer) feature is only available in the CSM Configurable Workspace Most Voted

The create contact (consumer) feature is only available in the Agent Workspace

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